Refunds

Welcome to the Refund Policy page of Neon Lanes. This policy outlines our guidelines regarding refunds for purchases made through our website (neonlanes.com).

Customised Orders

All LED Neon Signs sold by Neon Lanes are made to order and customised according to your specifications. Due to the personalised nature of our products, we do not offer refunds or exchanges.

Warranty

At Neon Lanes, we offer a 2-year warranty on all our LED neon signs, ensuring your investment is protected. Our signs are designed to be durable and long-lasting for indoor use. However, please note that if the signs are used outdoors, the warranty will be voided, as our indoor signs are not intended for exposure to the elements. Rest assured, we stand by the quality and craftsmanship of our neon signs, and we’re here to support you for the duration of your warranty.

Damaged or Defective Items

In the rare event that your order arrives damaged or defective, please contact us at admin@neonlanes.com within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at admin@neonlanes.com.