FAQ's
General FAQs:
Q: What is a custom neon sign
A custom neon sign is a personalised LED neon light made to display any name, quote, business logo or design. At Neon Lanes, all signs are made to order using high-quality LED neon so you can choose your size, colour, font, and backing style.
Q: How do custom neon signs work
Our LED neon signs are made using flexible LED tubing mounted on an acrylic backing. They connect to power using a low-voltage adapter and plug straight into a standard wall socket. They are safe, energy-efficient and built for everyday use.
Q: Why choose LED neon instead of traditional glass neon
LED neon signs are safer, more durable and more energy-efficient than traditional glass neon. They do not heat up, do not buzz and are shatterproof, making them ideal for homes, weddings and businesses.
Q: Are custom neon signs worth it
Yes, a custom neon sign adds personality to any space and makes a strong visual impact. They are popular for business branding, weddings, events and interior styling because they are affordable, long-lasting and highly customisable.
Q: Can I design my own neon sign
Yes, you can fully custom design your neon sign with Neon Lanes. You can upload your own artwork, handwriting or logo or choose from our fonts and colours.
Q: Are your neon signs handmade
Yes, every Neon Lanes neon sign is made by hand and carefully inspected before dispatch. Each LED tube is shaped by hand onto an acrylic base for a premium finish.
Q: Do the signs look as good in real life as they do online
Yes, our LED neon signs look even better in person. They produce a bright, smooth glow and professional finish. We provide real customer photos on our website so you can see the quality.
Q: Can I use my own handwriting or logo for a custom neon sign
Yes, we can convert handwriting, logos and brand artwork into neon signs. Just upload your file during checkout or send it to us and we will create a neon version for you.
Q: Can I see examples of your work
Yes, we have a gallery full of real customer neon signs and business signage examples on our website and Instagram. We also include photos in reviews for transparency.
Q: How long does a LED neon sign last
LED neon signs from Neon Lanes last over 50,000 hours which is more than 10 years of use when used correctly. They are built for long-term lighting.
Q: Do your neon signs come ready to use
Yes, every sign arrives ready to plug in and use. It includes a power adapter, dimmer remote, mounting kit and clear instructions.
Q: Can I use a neon sign as a night light
Yes, all Neon Lanes signs come with a brightness control dimmer, unless you select that you don't want one- this makes them perfect as bedroom neon lights or baby nursery night lights.
Q: Are your neon signs noisy
No, LED neon signs are completely silent. Unlike glass neon, they do not hum or flicker.
Q: What colours are available
We offer 12 LED neon colours including warm white, cool white, ice blue, hot pink, sky blue, red, green, orange, purple and more. We also offer RGB colour-changing neon.
Q: Can you match my brand colours
Yes, we work with brand colour matching for business neon signs. You can provide your HEX or RGB colour code and our team will match it as closely as possible.
Q: Can you do multicolour neon signs
Yes, you can choose RGB colour-changing neon which allows your sign to change between colours using a remote.
Q: What backing options do you offer
You can choose from clear, black, white or coloured acrylic backings. Shapes available include cut-to-letter, rectangular or custom shapes.
Q: Is there a size limit for custom neon signs
No, we can create small neon signs for bedrooms or large neon signage for shopfronts, gyms and businesses. If your sign is oversized, we build it in sections to make transport safe and easy.
Q: Do you offer neon signs on stands
Yes, we can mount your custom neon on a freestanding stand or UV-printed backdrop board for events and retail spaces.
Q: Can I hang the neon sign on a wall
Yes, every sign includes pre-drilled mounts and accessories so you can easily hang it on a wall using the screws provided.
Q: Do neon signs use a lot of electricity
No, LED neon uses 80 percent less power than traditional glass neon or other lighting. It is safe and energy-efficient.
Q: Are your neon signs safe to touch
Yes, LED neon signs stay cool to touch and are safe for homes, kids rooms and public venues.
Q: Can I turn the neon sign on and off easily
Yes, every sign includes a remote control so you can switch it on or off, change brightness or add effects with one click.
Q: Can I install a neon sign myself
Yes, installation is simple and most customers install their LED neon signs themselves using the included hardware. If you want professional installation, Neon Lanes has trusted partners across Australia who can help. Just contact us to arrange installation in your area.
Customisation FAQ's
Q: Can I create a neon sign with my own design
Yes, at Neon Lanes you can fully custom design your neon sign using your own idea, font, logo or artwork. Simply upload your design or describe what you want and our team will send you a free digital mockup before production.
Q: Can I turn my business logo into a neon sign
Yes, we specialise in business logo neon signs. You can upload your logo file in PNG, JPG, SVG or PDF format and our design team will convert it into LED neon while keeping your brand identity accurate.
Q: Can I use my own handwriting for a neon sign
Yes, we can turn your handwriting or signature into a neon sign. Write your message on paper, take a photo and upload it. We will convert it into a glowing neon design.
Q: What fonts can I choose for my neon sign
We offer a large range of modern, cursive, bold, script and handwritten fonts. You can also request a custom font if you want something unique or brand-specific.
Q: What colours do you offer
We offer 12 LED neon colours including warm white, cool white, ice blue, red, yellow, green, pink, purple and more. You can also choose RGB colour-changing neon with a remote.
Q: Can you match a brand colour
Yes, our team can colour match brand logos using HEX, CMYK or Pantone references. We get as close as possible with LED neon tubing.
Q: What backing options can I choose
You can choose from clear, white or black acrylic backings as well as cut-to-shape, rectangle or square mounting styles for a clean finish.
Q: Can I design a neon sign without a background
Yes, we offer cut-to-letter neon signs where the acrylic backing is trimmed closely to the lettering so it blends seamlessly into walls or event backdrops.
Q: Can you add logos and symbols to a neon sign
Yes, we can include icons, shapes, symbols and emojis in your neon design. Just tell us what you want during checkout or upload a reference image.
Q: Can I have different words in different colours
Yes, we can make two-colour or three-colour neon signs by separating the words or layers. You can also choose RGB colour-changing neon for multi-colour effects.
Q: Can I add an image or illustration to my neon sign
Yes, we can convert simple images and artwork into neon outlines. Send us your idea and we will advise the best neon layout.
Q: Can you recreate a neon sign I saw on Pinterest or Instagram
Yes, we can recreate designs for inspiration purposes or customise something similar to fit your brand or event style.
Q: Can you match my brand font
Yes, we work with brand fonts for business neon signs. If you upload your logo, we automatically extract and match the font.
Q: Do you design signs for interior designers or shop fitters
Yes, we work with interior designers, builders and shopfitters to create custom neon signage for commercial fitouts and brand installs across Australia. Trade pricing is available.
Q: Do you offer design help if I don’t know what I want yet
Yes, our design team can guide you and even create concepts based on your brand, event theme or room layout. Just tell us your idea and we’ll bring it to life.
Q: Can you send a mockup of my sign on my wall
Yes, if you upload a photo of your space, we can add your neon design onto it so you can visualise the final result before ordering.
Q: Can I split my sign into two or more pieces
Yes, if you have a long quote or want multiple sections, we can split your neon design into separate panels for easier installation and shipping.
Q: Can I get a neon sign in my own language
Yes, we can produce neon signs in any language or alphabet including Arabic, Chinese, Greek, Japanese, Korean and Cyrillic scripts.
Q: Do you design neon signs for social media content or boutiques
Yes, neon signs are perfect for brand photo walls and content studios. We design a lot of TikTok and Instagram neon backdrops for businesses.
Q: Do you offer 3D effect neon signs
Yes, we can create layered neon signs and 3D multi-layer designs for a premium look.
Q: Do your neon signs come with a dimmer option
Yes, all Neon Lanes signs come with a remote dimmer so you can adjust brightness and light effects.
Wedding and Event Neon FAQs
Q: Do you make wedding neon signs
Yes, Neon Lanes specialises in creating custom wedding neon signs for couples across Australia. From your surname in glowing script to romantic quotes or initials, we design each piece to suit your theme and venue perfectly.
Q: What are the most popular wedding neon designs
Our most popular designs include surnames, couple initials, “Better Together,” “Til Death,” “Happily Ever After,” and “The [Surname]s.” You can also personalise the wording, font and colour to match your wedding decor.
Q: How big should a wedding neon sign be
Most couples choose between 100 cm to 150 cm wide, depending on where it will be displayed. We can help you find the perfect size for your photo wall, reception backdrop or ceremony arch.
Q: Do you provide neon signs for engagement parties
Yes, we design engagement neon signs with custom messages, couple names or phrases like She Said Yes or Forever Starts Now to make your celebration stand out.
Q: Can I hire a wedding neon sign instead of buying one
Yes, Neon Lanes offers hire options in selected cities. You can rent from our existing designs or have a custom sign made to keep after your wedding. Contact us to check local availability.
Q: Do you make custom neons for proposals
Yes, we’ve created many proposal neon signs for romantic setups. Whether it’s “Marry Me” or something personal, we can design the perfect glowing moment for your proposal.
Q: How do I install a wedding neon sign at a venue
Our LED neon signs come with easy mounting kits and clear instructions. You can hang them with wire, hooks, or cable ties. If you prefer, we can connect you with trusted local installers or decorators who can handle setup for you.
Q: Can the wedding neon be powered outdoors
Yes, our LED neon signs can be used outdoors for short events like weddings or parties. If your event is outdoors, let us know so we can add weather-resistant fittings.
Q: Do you offer neon signs for wedding planners or stylists
Yes, we work with wedding planners, event stylists and florists to supply custom LED neon signage for clients. Trade and partnership rates are available on request.
Q: Can I match the neon colour to my wedding theme
Yes, we offer a wide selection of LED neon colours to complement your wedding palette, from soft warm white and blush pink to bold red and gold tones.
Q: How long does it take to make a wedding neon sign
Standard production time is 3–7 business days, plus shipping. If your wedding is soon, we also offer rush production within 1 day. Just email admin@neonlanes.com.au to request a fast turnaround.
Q: Can I reuse my wedding neon after the event
Yes, your sign is yours to keep forever. Many couples repurpose their wedding neon signs at home as bedroom, bar or lounge decor after the big day.
Q: Do you provide stands or backdrops for neon signs
Yes, we can mount your sign on a clear acrylic stand, mesh wall, or floral backdrop so it’s event-ready on arrival. Contact us to discuss options.
Q: Can you design a neon for a bridal shower or hens party
Yes, we make fun neon signs for bridal showers, hens nights and bachelorette parties — perfect for selfies and event decor.
Q: Can I include symbols like hearts or rings in my wedding neon
Yes, we can add symbols, hearts, rings or custom icons to your design at no extra cost. Just mention it when ordering.
Q: Do you offer package deals for multiple signs
Yes, if you’re ordering more than one custom neon for your wedding or event, we can provide a package discount. Email our team to discuss bundle pricing.
Q: What happens if my venue doesn’t allow drilling
If your venue doesn’t allow drilling, we can supply temporary mounting kits or freestanding display stands so your sign can still be safely installed.
Q: Can I plug a neon sign into a standard outlet at my venue
Yes, all Neon Lanes wedding signs plug into standard wall sockets with a 12V adapter. No electrical work is required.
Q: Can I customise the font to match my wedding invitations
Yes, upload your wedding invitation font or reference design, and we’ll replicate it in LED neon for a cohesive look.
Q: Do you make anniversary or vow renewal neon signs
Yes, we create anniversary and vow renewal neon signs to celebrate love stories at every stage. You can recreate your original sign or design something new.
Q: Can you design a neon sign for my wedding business
Yes, we design neon signage for wedding vendors including planners, photographers, stylists, and venues. It’s a great way to promote your brand and attract clients.
Q: Do you offer package deals for stylists or hire businesses
Yes, if you’re a wedding stylist, event hire business or decor company, we can create multiple signs for your collection at trade pricing.
Q: Can you match my floral or event stylist’s theme
Yes, we often collaborate with event stylists and florists to ensure the neon complements the entire decor setup. Just connect us with your stylist.
Q: Are wedding neon signs easy to transport
Yes, our LED neon signs are lightweight, shatterproof and packed securely with foam and corner protection, making them easy to transport to and from venues.
Q: How do I store my wedding neon sign after use
We recommend keeping the original packaging to store your sign safely. Disconnect the power and wrap it in soft padding to protect the LED tubing.
Business Neon Sign FAQ's
Q: Do you make business neon signs
Yes, Neon Lanes specialises in business neon signs for shops, salons, gyms, cafes, bars and offices across Australia. Whether you need a front-window sign, brand logo, reception feature wall or social media backdrop, we design LED neon that makes your brand stand out.
Q: Can you turn my business logo into a neon sign
Absolutely. We can convert any business logo into LED neon, including handwritten logos, icons, monograms and complex artwork. Upload your file and our design team will send a free mockup so you can approve the look before production.
Q: Are LED neon signs good for shopfronts
Yes, LED neon signs are an excellent choice for shopfronts because they are bright, energy efficient, long lasting and safe. They draw attention day and night and help increase foot traffic and brand recognition.
Q: Are business neon signs weather-resistant
If you plan to install your sign outdoors, just tell us. Neon Lanes can build water-resistant outdoor neon signs that handle heat, humidity and light rain, perfect for shopfronts, patios and alfresco businesses.
Q: Can I match my brand colours in neon
Yes, we offer colour matching for brand identity consistency. Provide your brand HEX code or style guide and we will match your brand colours as closely as possible with LED neon tubing.
Q: Can you help with sizing for a business neon sign
Yes, our team will recommend the best size for your wall, window or counter space. You can also send measurements or a photo of your storefront and we will mock up your sign for scale.
Q: Can I install a business neon sign myself
Yes, most business owners install their sign easily using our mounting kit and instructions. If you prefer professional installation, Neon Lanes works with trusted electricians and shopfitters across Australia who we can refer you to.
Q: Do you supply neon signs for salons, barbers and beauty studios
Yes, we frequently create salon neon signs and beauty studio signage for lash artists, brow bars, hair salons, barbers and skin clinics. Neon adds a premium look and creates a perfect photo spot for clients.
Q: Are neon signs good for content studios and TikTok walls
Yes, neon signage is extremely popular for content studios, brand walls and influencer spaces. We create LED neon backdrops for photoshoots, reels, TikTok videos and brand activations.
Q: Do you offer trade pricing for businesses
Yes, we offer trade and bulk pricing for builders, shop fitters, designers and business owners ordering multiple signs. Contact us for a custom quote.
Q: Do you offer wholesale or supply neon signs to other companies
Yes, Neon Lanes can supply wholesale neon signs or private-label LED signage for interior designers, commercial builders and branding agencies.
Q: Can I get a neon sign for a café or restaurant
Yes, we make café, bar and restaurant neon signs for menus, slogans, icons and branding. They create atmosphere and make your venue more Instagram-worthy.
Q: Do your neon signs work for gyms and fitness studios
Yes, we create bold neon signage for gyms, boxing studios, pilates studios and fitness brands. LED neon is durable and high-impact, making it perfect for energetic spaces.
Q: How long does a business neon sign last
Our LED neon signs last more than 50,000 hours which is many years of daily business use. They are built for commercial environments.
Q: Do business neon signs increase brand visibility
Yes, a custom business neon sign helps attract customers, build brand awareness and create a memorable first impression. It is one of the most cost-effective brand investments for physical spaces.
Q: Can I get a neon sign for my trade show or event booth
Yes, we design portable neon signage for expos, market stalls and trade shows. We can also make freestanding displays and travel-friendly cases.
Q: Do you work with interior designers on commercial projects
Yes, we frequently collaborate with interior designers, architects and builders to create statement neon lighting for stores, hospitality venues and creative spaces.
Q: Can you print my business logo on the backing board
Yes, we offer UV-printed backing boards so your neon sign can include printed graphics and LED neon combined for a bold visual effect.
Q: Can you add icons or shapes to business neon designs
Yes, we can include brand icons, product shapes, social media icons or taglines in your neon design. Custom artwork is included in your quote.
Q: Do you make neon open signs for businesses
Yes, we make custom open signs in any style or colour. You can add icons, border lighting or animated effects if requested.
Q: Can I get a neon sign that lights up in multiple colours
Yes, we offer RGB colour-changing neon signs ideal for businesses wanting flexibility and mood lighting.
Q: Can you help design my sign if I don’t have a logo yet
Yes, our design team can help you create a text-based neon design or simple brand mark even if you do not yet have a full logo.
Q: Can you create neon signs for co-working spaces and offices
Yes, we create office neon signage for reception areas, entryways, meeting rooms and collaborative spaces to enhance brand culture.
Q: Can my neon sign run all day in a business setting
Yes, LED neon is energy-efficient and designed for long-run usage. It can stay on for extended business hours without overheating.
Q: Can I finance my neon sign for my business
Yes, Neon Lanes offers Buy Now Pay Later options including Afterpay and PayPal Pay in 4 so you can spread your investment over time while benefiting from instant branding.
Production, Turnaround & Rush Order FAQs
Q: How long does it take to make a custom neon sign
Standard production time for Neon Lanes custom neon signs is typically 3 to 7 business days, depending on size and design complexity. Once your design is approved, we begin production immediately to ensure a fast turnaround.
Q: Do you offer rush production for urgent orders
Yes. If you need your sign urgently, we offer priority rush production where we can reduce production time from 3 days to 1 day. Simply email admin@neonlanes.com.au and our team will fast-track your order.
Q: How do I request a rush order
Just send an email to admin@neonlanes.com.au with your deadline and design idea. We will confirm availability and prioritise your order so you receive your neon sign as fast as possible.
Q: Do you start production immediately after I order
We begin once your design proof is approved. This ensures your neon sign looks exactly how you want before production starts.
Q: How long does shipping take after production
Within Australia, delivery usually takes 3 to 8 business days depending on your location. Express delivery options are available at checkout if you need it sooner.
Q: Will I get a tracking number
Yes, once your order ships, Neon Lanes will email you a tracking link so you can follow your delivery in real time.
Q: What if I need my sign faster than one week
Email admin@neonlanes.com.au and we will check priority capacity. We prioritise events, weddings, business launches and urgent deadlines whenever possible.
Q: Do you send a photo before shipping
Yes, for custom neon orders, we can send a photo of your finished sign before shipping for peace of mind.
Q: Can I pick up my neon sign if I’m local
At the moment, Neon Lanes primarily offers delivery, but for certain locations we may be able to arrange pickup or courier services via our partners. Contact us to check availability in your city.
Q: Do you offer free design consultations
Yes, we offer free design support via email or chat. Share your idea and we will help you choose size, font and colour before ordering.
Q: What payment methods do you accept
We accept credit cards, PayPal, Afterpay and other secure payment methods so you can choose a flexible payment option.
Q: Do you start production on weekends
Our production team typically operates on business days, but urgent orders may be fast-tracked depending on demand. Contact us for weekend rush requests.
Q: How do I know what size to choose
Share a photo of your space or wall and we will recommend the best size and placement. We can also show you a preview on your wall before you order.
Q: How do I check the status of my order
Once your order is placed, you will receive email updates and tracking. For updates, you can also reply to your confirmation email for direct support.
Q: Are rush orders more expensive
Rush orders require priority production time, so a rush fee may apply. This covers overtime and expedited handling to meet your deadline.
Q: Can you make and deliver a neon sign within a week
Yes, many signs can be produced and delivered within 5 to 7 days using rush production and express shipping. Contact us before ordering to confirm your deadline.
Q: What happens if I don’t approve the design
We work with you until you are fully happy with the design. Revisions are free before production begins.
Q: Do you offer bulk production for business chains or events
Yes, we can produce multiple neon signs for franchise businesses, studios, events and retail fitouts. Volume pricing is available.
Q: Can production ever take longer
During high-volume periods, production times may extend slightly, but Neon Lanes prioritises fast turnaround and will notify you of any delays.
Q: Do you offer custom backlit printing behind the neon
Yes, we offer UV-printed backdrops and acrylic panels for branding projects, launches and retail installs.
Q: Will I receive installation instructions with my sign
Yes, every sign includes easy mounting instructions, screws and hardware, plus optional online installation guidance.
Q: Can I schedule my delivery for a specific date
We will always do our best to coordinate delivery timing. For events like weddings or launches, please tell us your date when ordering so we can prioritise your sign.
Q: How long does it take to make a custom neon sign
Standard production time for Neon Lanes custom neon signs is typically 3 to 7 business days, depending on size and design complexity. Once your design is approved, we begin production immediately to ensure a fast turnaround.
Q: Do you offer rush production for urgent orders
Yes. If you need your sign urgently, we offer priority rush production where we can reduce production time from 3 days to 1 day. Simply email admin@neonlanes.com.au and our team will fast-track your order.
Q: How do I request a rush order
Just send an email to admin@neonlanes.com.au with your deadline and design idea. We will confirm availability and prioritise your order so you receive your neon sign as fast as possible.
Q: Do you start production immediately after I order
We begin once your design proof is approved. This ensures your neon sign looks exactly how you want before production starts.
Q: How long does shipping take after production
Within Australia, delivery usually takes 3 to 8 business days depending on your location. Express delivery options are available at checkout if you need it sooner.
Q: Will I get a tracking number
Yes, once your order ships, Neon Lanes will email you a tracking link so you can follow your delivery in real time.
Q: What if I need my sign faster than one week
Email admin@neonlanes.com.au and we will check priority capacity. We prioritise events, weddings, business launches and urgent deadlines whenever possible.
Q: Do you send a photo before shipping
Yes, for custom neon orders, we can send a photo of your finished sign before shipping for peace of mind.
Q: Can I pick up my neon sign if I’m local
At the moment, Neon Lanes primarily offers delivery, but for certain locations we may be able to arrange pickup or courier services via our partners. Contact us to check availability in your city.
Q: Do you offer free design consultations
Yes, we offer free design support via email or chat. Share your idea and we will help you choose size, font and colour before ordering.
Q: What payment methods do you accept
We accept credit cards, PayPal, Afterpay and other secure payment methods so you can choose a flexible payment option.
Q: Do you start production on weekends
Our production team typically operates on business days, but urgent orders may be fast-tracked depending on demand. Contact us for weekend rush requests.
Q: How do I know what size to choose
Share a photo of your space or wall and we will recommend the best size and placement. We can also show you a preview on your wall before you order.
Q: How do I check the status of my order
Once your order is placed, you will receive email updates and tracking. For updates, you can also reply to your confirmation email for direct support.
Q: Are rush orders more expensive
Rush orders require priority production time, so a rush fee may apply. This covers overtime and expedited handling to meet your deadline.
Q: Can you make and deliver a neon sign within a week
Yes, many signs can be produced and delivered within 5 to 7 days using rush production and express shipping. Contact us before ordering to confirm your deadline.
Q: What happens if I don’t approve the design
We work with you until you are fully happy with the design. Revisions are free before production begins.
Q: Do you offer bulk production for business chains or events
Yes, we can produce multiple neon signs for franchise businesses, studios, events and retail fitouts. Volume pricing is available.
Q: Can production ever take longer
During high-volume periods, production times may extend slightly, but Neon Lanes prioritises fast turnaround and will notify you of any delays.
Q: Do you offer custom backlit printing behind the neon
Yes, we offer UV-printed backdrops and acrylic panels for branding projects, launches and retail installs.
Q: Will I receive installation instructions with my sign
Yes, every sign includes easy mounting instructions, screws and hardware, plus optional online installation guidance.
Q: Can I schedule my delivery for a specific date
We will always do our best to coordinate delivery timing. For events like weddings or launches, please tell us your date when ordering so we can prioritise your sign.
Shipping & Delivery FAQ's
Q: Do you ship neon signs across Australia
Yes, Neon Lanes ships neon signs Australia wide with secure packaging and tracked delivery. Whether you're based in Perth, Sydney, Melbourne, Brisbane, Adelaide, the Gold Coast or Cairns, we deliver your custom neon safely to your door.
Q: Do you offer international shipping
Yes, we offer international shipping so customers outside Australia can enjoy Neon Lanes custom LED neon signs. Shipping costs and delivery times vary depending on destination.
Q: How long does shipping take within Australia
Australian delivery usually takes 3 to 8 business days depending on your location. Major cities like Perth, Sydney, Brisbane, Melbourne and Adelaide often receive orders faster. Regional areas may take a few extra days.
Q: How long does international shipping take
International delivery usually takes 7 to 14 business days, depending on the destination and customs processing. Express options may be available on request.
Q: Will I receive a tracking number
Yes, as soon as your order ships you will receive a tracking link so you can follow your delivery in real time.
Q: How do you package neon signs for shipping
We use secure shock proof packaging, foam cushioning and reinforced corner protection to keep your neon sign safe in transit. Our packaging is specifically designed for delicate LED neon tubing.
Q: Can I get express shipping
Yes, we offer express postage upgrades at checkout. For event deadlines or urgent installs, you can also request rush production plus express shipping by emailing admin@neonlanes.com.au.
Q: Can I arrange pickup instead of shipping
Delivery is our standard method, however in selected locations we can arrange pickup or courier collection through our partners. Contact us to check availability in your city.
Q: Do you ship to PO boxes
We recommend using a street address for safe delivery. If you need PO box delivery, contact us and we will confirm options depending on your location.
Q: What happens if my sign arrives damaged
While rare due to our secure packaging, if your sign is damaged on arrival we will repair or replace it immediately. Just contact us with photos and your order number. We handle claims quickly to ensure a smooth experience.
Q: Do you help with customs fees for international orders
Customs fees are determined by your local government. Most orders ship without issues but if duties apply, they are the buyer's responsibility. We provide accurate item values and shipping declarations to avoid delays.
Q: Can I schedule delivery for a specific date
We will always aim to meet event deadlines. Tell us your required date when ordering and we will prioritise your production and shipping accordingly.
Q: Do you provide insurance for shipping
Yes, all Neon Lanes shipments are insured so your custom LED sign is protected during transit.
Q: Do you offer same day or next day shipping
For urgent projects, we can offer rush production within 24 hours and ship immediately after completion. Contact us at admin@neonlanes.com.au to confirm availability.
Q: Will my sign arrive with everything I need to set it up
Yes, your order includes the power supply, remote dimmer, mounting accessories and installation instructions. You can hang your neon as soon as it arrives.
Q: Do you ship neon signs to New Zealand
Yes, we ship custom LED neon signs to New Zealand and many Kiwi businesses and brides order from us due to our quality and fast turnaround.
Q: Can you deliver directly to an event venue
Yes, we can ship to wedding venues, event planners, hotels or commercial addresses. Just enter the venue address and event date at checkout or email us to coordinate timing.
Q: Can I change my shipping address after ordering
Yes, as long as your order has not yet shipped. Email us immediately with your updated address.
Q: Do you ship neon signs to Bali or Southeast Asia
Yes, we can ship to Bali and Southeast Asia. Contact us for a custom shipping quote and delivery timeline.
Q: Will my neon sign be safe during transport
Yes, we use specialised neon-safe packaging that keeps your sign protected during transit. Breakages are rare and we cover replacements if anything happens.
Q: Do you offer warehouse storage if I order early
If you order ahead for an event and prefer delayed shipping, we can hold your sign in storage until your event date. Email us to arrange scheduling.
Q: Can I pay extra for priority handling
Yes, you can request priority production and shipping for urgent installs. We regularly handle weddings, venue openings and business launches on tight deadlines.
Q: What carriers do you use for delivery
We work with trusted courier partners such as DHL, FedEx, AusPost and local couriers depending on your location and delivery speed required.
Q: Do you offer free shipping
Shipping is based on size and location, however we regularly offer free shipping promos for custom neon orders. Check our site banners or ask our team.
Q: Can I get shipping updates during production
Yes, you will receive design confirmation, production updates and full tracking once shipped. You can also contact support anytime for updates.
Power & Safety FAQs
Q: Are LED neon signs safe to use at home
Yes, LED neon signs from Neon Lanes are safe for homes, apartments and bedrooms. They operate at low voltage, stay cool to the touch and use high quality power adapters for safe, reliable performance.
Q: Do LED neon signs get hot
No, LED neon lights stay cool even after hours of use. They are safe around children and pets and are suitable for home decor, nurseries and commercial spaces.
Q: What voltage do your neon signs run on
Our signs run on 12V low voltage power, making them safe and energy efficient. Each sign comes with a certified power supply that plugs into a standard wall outlet.
Q: Can LED neon signs cause fires
No, LED neon does not heat up or spark like traditional glass neon. It is made from flexible LED tubing and operates at safe temperatures, so fire risk is extremely low.
Q: Do your neon signs need professional wiring
No, Neon Lanes LED neon signs come fully wired with a plug-and-play adapter. Simply plug it in and switch it on. If you want a professional install, we can connect you with trusted electricians and installers.
Q: Are your power adapters certified
Yes, all power supplies shipped by Neon Lanes meet safety certification standards. This ensures safe operation in homes, venues and commercial spaces.
Q: Can your neon signs be used outdoors
Yes, we offer outdoor-rated neon signs that are weather resistant. If your sign is going outside, let us know so we can build it with outdoor-safe components and sealed wiring.
Q: Can LED neon signs be used in bathrooms
Yes, they can be used in bathrooms if kept away from direct water contact. For wet areas or commercial bathrooms, request water-resistant neon options and we will recommend the right setup.
Q: Are LED neon signs safe for kids rooms
Yes, LED neon is child-safe since it does not get hot, does not shatter like glass and has no exposed wiring. Many customers use them as night lights or nursery decor.
Q: Do LED neon signs flicker or buzz
No, LED neon does not buzz, flicker or hum like traditional neon. Your sign will glow smoothly and silently.
Q: Are LED neon signs energy efficient
Yes, LED neon uses up to 80 percent less energy than traditional neon, making it cost effective for daily use in homes and businesses.
Q: Can I control the brightness
Yes, every Neon Lanes neon sign includes a remote dimmer so you can adjust brightness, create mood lighting or use the sign as a night light.
Q: Is the power cord visible
Standard signs include a clear power cord for a clean look. If you want the cable hidden in-wall, ask us and we will help coordinate with an electrician or installer.
Q: Can I hard-wire my neon sign
Yes, our signs can be hard-wired by a licensed electrician for a seamless, built-in look. We can pre-prepare your sign for wiring if requested.
Q: Are your signs safe for commercial use
Yes, Neon Lanes LED neon signs are safe for commercial spaces, gyms, hospitality venues and retail fitouts. They are durable, cost efficient and meet power safety standards.
Q: Do your neon signs contain glass
No, our signs are made from flexible LED tubing, not brittle glass neon. This makes them safer, lighter and more durable.
Q: Can neon signs be left on overnight
Yes, LED neon can safely run for long hours, including overnight if needed. For energy saving and longevity, we recommend using the remote dimmer or timer settings.
Q: What type of plug do you supply
We supply the correct plug type for your country, including AU, UK, EU and US plugs for international orders.
Q: Do the signs use batteries
Most of our neon signs plug in for continuous brightness. Battery power can be arranged for smaller signs or portable setups on request.
Q: Are the signs suitable for party and event hire businesses
Yes, our neon signs are safe, durable and portable which makes them ideal for event companies and photo booth hire businesses.
Q: Can neon signs interfere with WiFi or electronics
No, LED neon has no interference issues and will not affect WiFi routers, monitors or sound equipment.
Q: What happens if my power adapter stops working
Our adapters are durable, but if an issue occurs you are covered under our Neon Lanes warranty and support. Contact us and we will assist quickly.
Q: Are LED neon signs safe for businesses that run them all day
Yes, LED neon is designed for long-run times and is popular in cafes, gyms and retail stores where lighting runs all day.
Q: Can I order a waterproof neon sign for outdoor events
Yes, we offer water-resistant outdoor neon for weddings, patios, signage and hospitality venues. Let us know your environment and we will recommend the right build.
Q: Is your neon waterproof by default
Indoor neon is splash resistant but not waterproof. For outdoor installs or exposed areas, request outdoor sealed neon and we will upgrade the components.
Installation FAQs
Q: Are neon signs easy to install
Yes, LED neon signs from Neon Lanes are very easy to install. Each sign arrives ready to hang with pre-drilled holes and mounting hardware included. Most customers mount their sign themselves in minutes without needing professional help.
Q: What comes with my neon sign for installation
Your order includes mounting screws, wall plugs, a power adapter, dimmer remote and clear instructions. Everything you need for a quick setup is provided.
Q: Can I install the neon sign myself
Yes, DIY installation is simple. Most people mount their neon using screws or cable ties depending on the surface. We also provide guidance if you need support.
Q: Can I hire someone to install my neon sign
Yes, if you prefer professional installation, Neon Lanes has trusted electricians and installation partners in select cities across Australia. Reach out and we can arrange a referral in your area.
Q: How do I hang a neon sign on drywall or plaster
Use the included wall plugs and screws. Drill small holes, insert plugs, and screw the sign in place. This ensures a secure and long-lasting fit.
Q: Can I mount neon on a glass window
Yes, you can mount neon on glass using strong clear adhesive hooks or hanging wire. Just message us and we will recommend the best method for your setup.
Q: Can I hang the neon sign without drilling
Yes, there are no-drill options like adhesive wall hooks or hanging wire, especially for events or rentals. Tell us your needs and we will suggest the right setup.
Q: Can neon signs be hung from the ceiling
Yes, our signs can be hung using chains or cables for floating or suspended effects. Let us know if you prefer ceiling suspension and we will include the right fittings.
Q: Can I place the neon sign on a shelf or ledge
Yes, many customers lean their neon sign on shelves, mantels or consoles. Just ensure the surface is stable and the sign is positioned securely.
Q: Can neon signs be installed outdoors
Yes, we make weather-resistant outdoor neon signs. If your sign will be outside, tell us so we can use outdoor-grade components and sealed wiring.
Q: Do I need an electrician to install a neon sign
Most customers do not. However, if you want in-wall wiring or a seamless cable-free look, a licensed electrician can hard-wire your neon. We can help coordinate with our installer network if needed.
Q: Can I hide the cable
Yes, cables can be hidden behind furniture, run inside wall conduits, or hard-wired by an electrician. We can advise the cleanest setup for your space.
Q: What tools do I need to install a neon sign
A drill and screwdriver are typically all you need. For soft walls or temporary setups, adhesive hooks or cable ties also work well.
Q: Can I install my neon sign on a mirror or acrylic backdrop
Yes, neon looks stunning on mirrors and event panels. Just tell us your display method and we will include the correct fittings and advice.
Q: Will the screws damage my wall
Standard installation uses small drill holes. If you prefer no marks, ask us about temporary mounting options.
Q: How long does installation take
Most installations take 5 to 20 minutes depending on the surface and mounting method.
Q: Do I need a stud to install the sign
No, the signs are lightweight and don’t require studs. Plasterboard, brick, wood, mesh and event stands all work.
Q: Can you install signs in commercial spaces
Yes, we regularly coordinate with shopfitters, electricians and interior designers to install neon signs in businesses, salons and venues.
Q: Can neon signs go inside display cabinets or shelves
Yes, our signs can be built in compact sizes for shelves, cabinets and product displays. Share your space measurements and we will recommend the right size.
Q: Do you offer install services for weddings and events
Yes, we work with event stylists, florists and signage installers who can set up your neon at your venue. Let us know your date and location and we will connect you with a partner.
Q: Can I install neon on mesh event walls
Yes, neon signs look amazing on mesh backdrops. Simply use zip ties through the holes to secure safely. We provide instructions for this setup.
Q: Will mounting hardware be visible
No, the hardware is discreet and designed to be minimal so your sign maintains a clean, floating look.
Q: Can neon be installed outdoors permanently
Yes, permanent outdoor installs are possible when built with water-resistant components. Tell us it's for outdoor use and we will upgrade your build specifications.
Q: Can I mount neon on tiles or brick
Yes, neon installs on brick, tile and concrete using the included plugs and screws. We also guide you if you need help choosing a drill bit or method.
Q: What payment methods do you accept
Neon Lanes accepts all major credit and debit cards, PayPal, Apple Pay, Google Pay and secure online checkout options. Your payment details are encrypted and processed securely.
Q: Do you offer Afterpay or Buy Now Pay Later
Yes, we offer Afterpay, PayPal Pay in 4 and other Buy Now Pay Later options so you can split your neon sign purchase into smaller payments while receiving your customised order quickly.
Q: Can I pay via bank transfer
Yes, we can arrange bank transfer payments for custom orders, bulk orders or commercial projects. Contact us and our team will provide invoice details.
Q: Are there interest fees if I use Afterpay
There are no interest fees when using Afterpay as long as payments are made on time. This makes it easy to budget your custom LED neon sign purchase over flexible installments.
Q: Do you offer payment plans for business neon signs
Yes, many business owners choose Afterpay or PayPal instalments to spread the cost of branding signage. Investing in signage is tax deductible for most businesses so speak with your accountant for advice.
Q: Do you charge extra for custom designs
There is no extra fee for custom designs. Every Neon Lanes sign is made to order and includes free design previews and revisions before production.
Q: Do you offer discounts for multiple signs
Yes, we offer bundle and volume pricing for customers ordering multiple neon signs, such as wedding stylists, salons, branding agencies or franchise locations. Contact us for a custom quote.
Q: Do you offer trade pricing
Yes, trade pricing is available for interior designers, shopfitters, builders, marketing studios, gyms and event hire companies. Message us to apply.
Q: Why are your signs priced the way they are
Neon Lanes uses premium LED neon tubing, high quality acrylic backing, safe power supplies and detailed hand-finishing, which ensures long lifespan and strong brightness. Our pricing reflects quality, durability and personal design support.
Q: Do you price match
We price competitively for high quality neon but do not match low cost, low quality mass-factory neon sites. Our focus is craftsmanship, premium components and reliable long term support.
Q: How do I know what size fits my budget
Tell us your budget and we will recommend the best size, layout and lighting style so you get a neon sign that looks amazing without overspending. We are happy to guide you before purchase.
Q: Are taxes included in the price
Yes, Australian GST is included for local customers. International buyers may be subject to local customs duties depending on their country’s regulations.
Q: Do you offer student or creator discounts
Yes, we occasionally offer discounts for content studios, photographers and creators. Follow our Instagram or ask our team to check current eligibility.
Q: Do you offer gift cards
Yes, Neon Lanes gift cards are available for birthdays, weddings, business gifts and special occasions. The receiver can design their own custom neon sign.
Q: Can I get a quote before ordering
Yes, we offer fast free quotes. Send us your idea and preferred size and our team will reply with options and pricing.
Q: Do you require full payment upfront
Yes, because each sign is custom made, full payment confirms production. If using Afterpay or PayPal instalments, payments will be split automatically.
Q: Are there hidden fees
No, there are no hidden costs. Pricing includes your neon sign, power supply, remote dimmer, mounting kit and design support. Shipping is calculated at checkout.
Q: Can I get a tax invoice
Yes, every order automatically receives a tax invoice. Business customers can use this for tax deductions and branding write-offs.
Q: Do you offer wholesale pricing
Yes, wholesale and bulk purchase pricing is available for studios, retail fitouts and wedding hire businesses. Contact us with your requirements.
Q: Can I upgrade my order after purchase
Yes, you can upgrade size, colour or finish before approving your design. Once production begins, changes are no longer possible.
Q: Do you offer corporate invoicing
Yes, we can invoice corporate and commercial clients for brand signage, shop installs and marketing activations.
Q: Do you offer charity or non-profit discounts
Yes, we support community organisations with special pricing depending on project type. Message us for assistance.
Q: Can I cancel an order after payment
If you cancel promptly before production has begun, we can accommodate in some instances, but usually cancellations aren’t possible due to the custom nature of neon signs.
Warranty & Repairs FAQs
Q: Do your neon signs come with a warranty
Yes, Neon Lanes neon signs include a 24-month warranty covering manufacturing faults, power supply issues and LED failure. We stand behind our craftsmanship and support you long after your sign arrives.
Q: What does the warranty cover
Our warranty covers LED faults, power supply issues and manufacturing defects. If anything develops that relates to workmanship or electrical performance, we repair or replace it for you.
Q: What is not covered under warranty
The warranty does not cover damage from misuse, drops, water exposure (unless rated outdoor), incorrect installation or alterations. We still assist where possible with repair options if something accidental happens.
Q: What if my sign arrives damaged
If your sign arrives damaged, contact us immediately. We will repair or replace it quickly and handle the claim with the courier. Your purchase is protected.
Q: How long is the warranty period
All Neon Lanes custom LED neon signs include a 24 month warranty from the delivery date. Business commercial projects may receive extended support depending on scale.
Q: Does my power adapter have warranty
Yes, your power adapter and dimmer are covered under warranty as well. If you experience issues with accessories, we replace them.
Q: Do you offer extended warranties
Yes, extended warranty options are available on request for commercial installations, franchise signage and hospitality venues.
Q: What happens if my sign stops working after the warranty
We can repair most issues even after the warranty period. Our support team can arrange parts, repair services and replacements at a reasonable cost.
Q: Can I return a custom neon sign
Because every sign is custom made, returns are not available for change of mind. However we provide free previews and approvals before production so you know exactly what you are receiving.
Q: What if I don’t like my final design
You approve a preview before we begin production. This ensures your neon matches your vision perfectly. We help refine your design until you're happy before manufacturing.
Q: Are repairs available if I damage the sign myself
Yes, we can help. If your sign gets damaged from an accident or improper installation, we offer paid repair services where possible. Many signs can be fixed instead of replaced.
Q: How do I submit a warranty claim
Simply email us with your order number, photos and a description of the issue. Our team responds quickly to resolve any problems.
Q: Do you keep replacement parts in stock
Yes, we carry spare adapters, dimmers, LED drivers and mounting accessories so support is fast when needed.
Q: Do your signs fade over time
No, LED neon maintains consistent brightness and colour. It is built to last up to 50,000 hours with no gas fading issues like traditional neon.
Q: Can outdoor neon signs be repaired
Yes, outdoor-rated signs can be repaired or serviced if required. We recommend informing us if your sign will be outdoors so we construct it with water-resistant components.
Q: What if my dimmer or remote stops working
If your dimmer or remote fails, we replace it during the warranty period at no cost.
Q: Do commercial signs get the same warranty
Yes, commercial signs include the same base warranty, and extended coverage is available for hospitality venues, retail chains and gym studios.
Q: Can I speak to a real support person if I need help
Yes, Neon Lanes provides real Australian-based support, not automated bots. We pride ourselves on fast responses and genuine customer care.
Q: How do I prevent damage to my neon sign
Avoid bending the tubing, dropping the sign, excess moisture and pulling on cables. With normal use, your LED neon sign lasts for years without issues.
Q: Do you repair signs from other companies
In some cases yes. If you have a damaged neon from another seller, send us photos. We will let you know if we can fix it or replace components.
Q: Does warranty cover commercial use
Yes, warranty still applies for business use. For heavy-traffic spaces like bars and gyms, you may opt for reinforced build options.
Q: Can my sign be rewired if I remodel my space
Yes, if you are renovating or relocating, an electrician can hard-wire your neon or adjust cable routing. We can send guidance for your installer.
Q: Can I buy replacement accessories
Yes, we sell spare dimmers, wall mounts, transformers and remotes so you can upgrade or replace parts anytime.
Q: How do I store my neon sign safely
Keep the original packaging. Store your sign upright, padded and away from direct heat or moisture to protect the acrylic and LED tubing.
Q: Is warranty valid internationally
Yes, our warranty applies to international customers. If a replacement part is needed, we ship it worldwide.
Indoor vs Outdoor Neon FAQs
Q: Are your neon signs suitable for indoor use
Yes, all Neon Lanes LED neon signs are designed for indoor use as standard. They are lightweight, low-heat and safe to install in bedrooms, living rooms, salons, cafés and commercial interiors.
Q: Can your neon signs be used outdoors
Yes, we offer outdoor-rated LED neon signs. If your sign will be outside, just let us know when ordering and we will build it with weather-resistant materials and sealed power components.
Q: What is the difference between indoor and outdoor neon signs
Indoor signs are splash-resistant and perfect for everyday decor. Outdoor neon signs are built with sealed LED tubing, waterproof power connectors and weather-resistant cabling, making them suitable for open-air installations, venues and alfresco business areas.
Q: Do I need to tell you if I plan to use my neon outside
Yes, so we can build your sign with the correct weather-resistant casing and waterproof connection hardware. Outdoor use requires upgraded components.
Q: Can I put an indoor sign outside for a one-day event
Yes, indoor signs can be used temporarily outdoors for events like weddings and parties, as long as they are kept out of direct rain and moisture.
Q: Are outdoor neon signs waterproof
Outdoor neon signs are water-resistant and weather-safe, meaning they can handle humidity, splashes and light rain. They should not be submerged or installed where they are constantly exposed to heavy water flow.
Q: Can neon signs handle humidity and heat
Yes, LED neon performs well in humid environments, such as patios and coastal venues. For tropical or high-moisture climates, request our outdoor build for maximum durability.
Q: Can I put a neon sign in a bathroom
Yes, as long as it is placed away from direct water. Bathrooms with good ventilation are suitable. For wet zones or commercial washrooms, choose our outdoor-rated build.
Q: Can neon signs be installed near pools
Yes, outdoor neon signs can be used near pool areas, ensuring power components remain protected from water contact. We recommend sealed connectors and proper mounting.
Q: Are outdoor neon signs brighter
Outdoor neon can be built with enhanced brightness for visibility in natural light, ideal for storefronts, beach clubs, bars and outdoor ceremony spaces.
Q: Can I use the dimmer on outdoor neon signs
Yes, outdoor-rated neon signs can still include dimmer controls, flash modes and remote features just like indoor signs.
Q: Do temperature changes affect the neon
No, LED neon is stable across normal temperature ranges. Extreme heat or freezing temperatures may affect electronic components, so outdoor signs are built for added protection.
Q: Can I hard-wire an outdoor neon sign
Yes, outdoor neon can be hard-wired by a licensed electrician for a clean permanent installation. Ask us for outdoor wiring compatibility when ordering.
Q: Can I hang outdoor neon on a fence or mesh backdrop
Yes, outdoor neon can be installed on brick, timber, mesh, concrete, acrylic panels and fencing using the provided hardware.
Q: Do outdoor neon signs need a cover
Not required, but if your sign will be fully exposed to heavy rain or ocean spray, a protective awning or cover can be beneficial for long-term durability.
Q: How long do outdoor neon signs last
With proper setup, outdoor LED neons can last many years, just like indoor neon signs. They are engineered for durability in Australian conditions.
Q: Can I switch an indoor sign to outdoor after buying
Indoor signs cannot be retrofitted for outdoor use. To avoid moisture damage, please order the outdoor build if your neon will be outside long-term.
Q: Do outdoor neon signs need special power requirements
Outdoor signs still run on standard power. They come with weather-safe power connectors and cables designed for external environments.
Q: Can neon signs withstand wind outdoors
Yes, when properly mounted. If installing in strong-wind areas, let us know so we can recommend reinforced mounting points.
Q: Will direct sunlight fade LED neon
LED neon does not fade the way glass neon inks do. For signs in harsh sun locations, we can advise colours with the strongest daytime visibility.
Q: Can I mount outdoor neon on glass windows
Yes, outdoor signs can be mounted inside windows for a storefront glow effect, or externally when built for weather exposure.
Q: Are outdoor signs heavier than indoor ones
Outdoor signs may have slightly heavier casing and connectors, but are still lightweight and easy to install.
Q: Is outdoor neon suitable for weddings and events
Yes, outdoor-rated neon is perfect for garden weddings, beach venues, restaurant balconies, poolside bars and festival setups.
Q: Can outdoor neon signs be battery-powered
Battery options are available for short-term event use. Contact us for portable power solutions if your sign needs to run without a wall outlet.
Q: Can I use an indoor sign outside if I protect it from rain
If it is completely sheltered, yes. But for any consistent outdoor use or unpredictable weather exposure, we recommend ordering the outdoor build to avoid damage.
Maintenance & Cleaning FAQ's
Q: How do I clean my LED neon sign
To clean your Neon Lanes neon sign, gently wipe the acrylic backing and LED tubing with a soft microfiber cloth. Avoid spraying water or cleaning products directly on the sign. For dust buildup, lightly dampen the cloth first and wipe carefully.
Q: Can I use glass cleaner on my neon sign
You can use a small amount of non-abrasive glass cleaner on a cloth, but never spray cleaning liquid directly onto the neon. This protects the power components and LED tubing from moisture exposure.
Q: How often should I clean my neon sign
Most people clean their neon sign every few months. In commercial or high-traffic areas like salons or gyms, a monthly wipe keeps it looking sharp and photo-ready.
Q: How do I remove fingerprints or smudges
Use a microfiber cloth and gentle circular motion. For stubborn marks, a very lightly damp cloth works well. Do not use harsh chemicals or rough cloths.
Q: Do LED neon signs attract dust
Like any display or light, a neon sign can collect dust on the acrylic. Regular light dusting keeps your sign bright and spotless.
Q: Can I wash my neon sign under water
No. LED neon signs should never be submerged or washed with running water. Water can damage internal components unless you have outdoor-rated waterproof construction.
Q: What’s the best way to keep the acrylic backing clear
Use a microfiber cloth or anti-static acrylic cleaner. Avoid paper towels or abrasive pads which can scratch acrylic surfaces.
Q: Can I polish the acrylic backing
Yes, you may use an acrylic-safe polish if needed to restore shine and remove light scratches. Do not use household abrasive polishes.
Q: How do I prevent scratches on the neon sign
Avoid contact with rough surfaces and sharp objects. When moving your sign, wrap it in the original packaging or a soft protective blanket.
Q: Can I use compressed air to clean hard-to-reach areas
Yes, compressed air cans are safe for blowing dust from edges and tight spaces around the LED tubing.
Q: What should I avoid when cleaning a neon sign
Avoid alcohol-based cleaners, harsh chemicals, wet sprays, scrubbing pads and steam cleaners. Stick to soft cloths and gentle wiping only.
Q: Do LED neon signs fade over time
LED neon does not fade easily and retains brightness for years. It is more stable than traditional gas neon which can dim over time.
Q: Should I turn my neon sign off when not in use
It’s not required, but turning your neon off when not needed can extend its lifespan and reduce power consumption. The included remote makes it easy.
Q: Can LED neon signs burn out
LED neon lasts up to 50,000 hours. Signs rarely burn out. If a section ever develops a fault, contact us for repair or replacement options.
Q: How do I store my neon sign when not in use
Use the original packaging if possible. Store it upright, wrapped and protected from moisture and direct heat. Avoid stacking heavy objects on top.
Q: Can I transport my neon sign for events
Yes, Neon Lanes signs are travel-friendly. Use padded protection and handle carefully. Event stylists often move signs between venues with no issues.
Q: How long do LED neon signs last
Neon Lanes signs last 10+ years with regular use thanks to long-life LED technology and durable craftsmanship.
Q: Can temperature or humidity affect my neon sign
Indoor neon signs perform well in normal environments. For outdoor or high-humidity settings, choose our outdoor build for safe durability.
Q: Does brightness level affect lifespan
Running the sign at very high brightness continuously may reduce lifespan slightly. Using the dimmer function when soft light is enough helps longevity.
Q: Can vibrations damage a neon sign
Our signs are shock-resistant and far more durable than glass neon, but avoid heavy vibrations or impacts to protect the acrylic.
Q: What if insects get behind my neon sign outdoors
For outdoor installs, we recommend sealed outdoor construction which offers better protection against moisture, dust and insects.
Q: Should I unplug my neon sign during storms
For outdoor or exposed setups, unplug during severe weather to protect electronics. Indoor neon signs are safe and stable year-round.
Q: Will cleaning void my warranty
No, normal cleaning will not void your warranty. Only misuse, water exposure or tampering with internal components affects coverage.
Q: Can I repaint or modify the backing myself
We do not recommend modifying the sign or backing, as it may affect performance and void warranty. Contact us if you want a custom finish option.
Q: How do I protect my neon sign from scratches during events
Transport and display it using soft protection and secure mounting. Event stylists typically use bubble wrap or cloth covers when moving signage.
Perth Neon Signs FAQs
Q: Do you offer neon signs in Perth
Yes, Neon Lanes supplies custom neon signs to Perth and all surrounding suburbs. We deliver straight to your door and assist with installation if you need support.
Q: Can I pick up my neon sign in Perth
We primarily offer delivery, but we can arrange local courier or installer pickup in Perth if required. Contact us to check availability.
Q: Do you have installers in Perth
Yes, we work with trusted Perth electricians and interior stylists who can professionally hang your neon sign for homes, salons, cafes and commercial spaces.
Q: How long does shipping take to Perth
Most Perth orders arrive in 3 to 8 business days, depending on chosen shipping speed.
Sydney Neon Signs FAQs
Q: Do you deliver neon signs to Sydney
Yes, we ship custom neon signs Sydney-wide, including Eastern Suburbs, Inner West, Northern Beaches and CBD businesses.
Q: Can you recommend installers in Sydney
Yes, we can connect you with Sydney-based installers and stylists for shopfront neon, wedding installs and commercial signage.
Q: Do you supply neon signs for Sydney weddings and venues
Absolutely. We supply neon signage for Sydney weddings, rooftop venues, Harbour events, bars and creative studios.
Melbourne Neon Signs FAQs
Q: Can I get a custom neon sign delivered to Melbourne
Yes, we deliver custom neon signs across Melbourne and regional Victoria.
Q: Do you support Melbourne business signage projects
Yes, we regularly produce retail neon, cafe neon and boutique branding neon for Melbourne fitouts. We can refer electricians and shopfitters if needed.
Q: Do you offer neon hire in Melbourne
Yes, limited hire options are available. Contact us for availability and packages.
Brisbane Neon Signs FAQs
Q: Do you sell neon signs in Brisbane
Yes, Neon Lanes ships neon signs to Brisbane, Gold Coast and Sunshine Coast locations.
Q: Can I get my neon installed in Brisbane
Yes, we partner with Brisbane installers and stylists who can assist with home, salon and commercial neon mounting.
Q: Do you make neon signs for Brisbane events and weddings
Yes, we frequently create wedding neon signs, hens party neon and event backdrops for Brisbane venues.
Adelaide Neon Signs FAQs
Q: Do you make neon signs for Adelaide customers
Yes, we deliver custom LED neon signs in Adelaide and South Australia for homes, events and businesses.
Q: Do you have installation partners in Adelaide
Yes, we can refer local electricians and event stylists for mounting and setup support.
Q: Do you service Adelaide wedding venues and bars
Yes, we create neon signs for Adelaide weddings, wineries, restaurants and creative studios.
Gold Coast Neon Signs FAQs
Q: Do you ship neon signs to the Gold Coast
Yes, we supply custom Gold Coast neon signs for homes, bars, gyms, salons and event venues from Broadbeach to Burleigh.
Q: Do you offer neon hire on the Gold Coast
Yes, we have neon hire availability in select Gold Coast locations for weddings and events.
Q: Can you install my neon on a feature wall or salon backdrop
Yes, we partner with Gold Coast electricians and interior stylists for salon neon, bar neon and home installs.
Cairns Neon Signs FAQs
Q: Do you deliver neon signs to Cairns
Yes, Neon Lanes ships neon signs to Cairns, Palm Cove, Trinity Beach and Port Douglas.
Q: Do you help with installs in Cairns
Yes, we work with local partner contractors who can assist with hanging neon signs for weddings, Airbnb spaces, content studios and home decor.
Q: Do you make outdoor neon signs for tropical weather
Yes, we offer humidity-resistant and outdoor-rated neon signs perfect for North Queensland climates and alfresco venues.
Influencer, UGC & Social Collab FAQs
Q: Do you work with influencers and content creators
Yes, Neon Lanes collaborates with influencers and content creators who align with our brand aesthetic and audience. If you create content in the beauty, wedding, home styling, fitness, nightlife or creative space and would love to feature a neon sign, reach out to us with your media kit or Instagram handle.
Q: How can I apply to collaborate with Neon Lanes
Simply email your social media links and collaboration idea to our team or send us a DM on Instagram. Share examples of your content style, audience insights and how you’d like to feature a Neon Lanes custom neon sign.
Q: Do you offer free products for influencers
We offer gifting and discounted collaborations depending on audience quality, engagement and campaign type. Smaller creators can also join our UGC and ambassador programs which offer product credits and perks.
Q: I’m a micro-influencer. Can I still collaborate
Yes, we love working with micro-creators and niche creators who produce high quality content. A strong, engaged audience matters more than follower count.
Q: Do you offer paid UGC opportunities
Yes, we work with UGC creators who can produce product or lifestyle content showcasing signage installs, unboxings, styling shots and event setups. Email us samples of your work to be considered.
Q: Can I borrow a neon sign for a shoot or event
In selected locations, yes. If you're hosting a photoshoot, launch or event and want to feature a Neon Lanes sign, reach out with the event date and concept and we will check availability.
Q: Do you have an ambassador program
Yes, Neon Lanes has a brand ambassador program for creators, stylists and industry partners who regularly work with neon signage. Ambassadors receive perks such as discounts, priority access and referral bonuses.
Q: Do you work with wedding content creators
Yes, we collaborate with wedding videographers, planners, florists and bridal creators who want to showcase neon signage in real wedding content.
Q: Can I tag Neon Lanes in my photos
Absolutely. We love sharing customer content. Tag us on Instagram at @neonlanes for a chance to be featured on our page.
Q: Do creators get commission for referrals
Yes, selected creators may receive affiliate or referral payments for successful orders generated through tracked codes or links. Enquire for eligibility.
Q: Do you supply signs for brand shoots and launch events
Yes, we frequently provide neon signage for brand launches, PR events, fashion shoots and campaign activations. Contact us to discuss your project.
Q: Can I review a sign for my audience
Yes, apply via Instagram or email. We love partnering with creators who add value through authentic reviews and creative content.
Q: How quickly can a collab sign be delivered
For approved collaborations, we prioritise timelines where possible. If you have a specific shoot date or launch, tell us in advance so we can plan accordingly.
Q: What kind of content are you looking for
We love aesthetic styling, installation reels, before and after transformations, event setups, unboxing videos and creative neon concepts. We prioritise creators with strong visual storytelling.
Q: Do you offer collaborations for interior designers and builders
Yes, this falls under our trade partnership program. We regularly partner with stylists, developers, fit-out companies and designers for recurring signage projects.
Q: Can I use your neon signs for TikTok content
Yes, neon signs perform incredibly well in TikTok and Reels videos for room transformations, branding setups, salon reveals and trending audio content.
Q: Do you sponsor events or pop-ups
Yes, we selectively sponsor pop-ups, creative festivals, industry events and photo venues that align with our brand. Send your concept and audience details to our team.
Q: Do you repost customer content
Yes, we feature customer installs, weddings, home setups and business signage across Instagram, Pinterest and TikTok. Share your photos and tag us to be spotlighted.
Q: Can influencers create designs with you
Influencers in official partnerships may co-create signature neon designs or seasonal drops. If you have a concept, we’d love to hear it.
Q: Do you offer PR gifting
Yes, we run seasonal PR gifting rounds. Creators interested in receiving gifting should register through our email and Instagram links.
Q: What platforms do you collaborate on
We work across Instagram, TikTok, YouTube, Pinterest and event partnerships. We also collaborate on UGC content for paid ads when approved.
Q: Can I feature your brand in my business setup content
Yes, we love sharing small business setups, salon renovations and studio builds featuring our neon signage. Tag us and we may share your transformation.
Q: Do creators need to install the neon themselves
Yes, home or studio installs are usually DIY and very simple, but we can refer installers if you need help in select cities.
Q: How do I get started as a Neon Lanes creator
Send us your media kit or socials via Instagram or email with a short note on how you'd like to collaborate. We will review and respond with available partnership options.
Trade, Interior Designer & Partnership FAQs
Q: Do you work with interior designers and stylists
Yes, Neon Lanes partners with interior designers and stylists across Australia to create statement neon signage for homes, studios, salons, hospitality spaces and commercial fit-outs. We provide priority support and design guidance for professional projects.
Q: Do you offer trade pricing for repeat clients
Yes, we offer trade pricing and partner discounts for designers, builders, shopfitters, venue stylists and recurring commercial orders. Send us your business details to apply.
Q: Can you assist with signage for commercial fitouts
Absolutely. We work with fit-out companies, builders and architects to supply neon signage for retail stores, bars, gyms, hotels and creative studios. We can assist with sizing, colours and mounting recommendations.
Q: Do you provide logo-based neon signage for branding agencies
Yes, we regularly create logo neon signs for branding agencies and design studios. For logo files, we send a digital preview for approval to ensure accurate branding before production.
Q: Can you help recommend neon sizing for project boards and design decks
Yes, send us wall dimensions or mood board images and we can help recommend the ideal neon size and colour tones to suit the space and concept.
Q: Do you collaborate with shopfitters and electricians
Yes, Neon Lanes works with electricians and shopfitters for professional, hard-wired neon installs in commercial spaces. We can coordinate connection requirements with your contractor.
Q: Do you manufacture branded accent lighting for commercial spaces
Yes, we can produce brand slogans, icons, symbols, taglines and 3D layered neon for immersive branded spaces and hospitality venues.
Q: Can you turn client logos into neon for salons, gyms or bars
Yes, logo conversions are one of our specialties. Upload the logo file and we will prepare a neon-ready artwork preview for approval before building.
Q: Can you produce multiple signs for franchise locations
Yes, we support franchises and multi-location businesses with consistent neon branding. Bulk pricing and priority shipping are available.
Q: Do you offer priority production for trade partners
Yes, trade partners receive priority scheduling and fast turnaround options, including rush production where needed for launch deadlines.
Q: Can I get custom mounting options for commercial installs
Yes, depending on the project we offer cut-to-shape acrylic, floating mount systems, aluminium frames and standing base options.
Q: Can neon signs be added to existing venue branding
Yes, our signs integrate beautifully with custom interiors, greenery walls, mirrors, mesh frames and real flowers. We can advise the cleanest install method.
Q: Do you offer RGB and colour-changing neon for commercial spaces
Yes, RGB colour-changing neon with remote or app control is available for gyms, bars, clubs and content studios.
Q: Can I get a neon sign for a real estate display suite or development launch
Yes, developers frequently use Neon Lanes signage for display suites, sales rooms and launch events. We offer sleek, premium finishes suitable for luxury spaces.
Q: Do you work with wedding stylists and event planners
Yes, we supply neon signs for wedding stylists, planners, florists, hire companies and events teams. Custom or hire options available in selected areas.
Q: Do you offer signage for studio sets or photoshoot venues
Yes, we create custom neon for content studios, photography venues and creative spaces seeking impactful backdrops and feature elements.
Q: Do you support trade pricing internationally
Yes, international designers and hospitality venues can also apply for wholesale and partner pricing.
Q: Can you assist with large feature wall installations
Yes, we help with sizing, placement and structural recommendations to ensure your neon becomes a standout feature element in your design.
Q: Can you supply electrical drawings or mount specs for contractors
Yes, we can provide mount point guidance and cable location info for installation teams upon request. For hard-wired installs, your electrician will handle electrical compliance.
Q: Do you support signage for hospitality and nightlife venues
Yes, we frequently supply neon for bars, clubs, rooftop venues, boutique hotels, cafés and restaurants looking for iconic visual branding.
Q: Do you partner with content creators who shoot commercial interiors
Yes, we collaborate with creators who shoot interior tours, venue transformations and commercial fitouts, especially in lifestyle, hospitality and design niches.
Q: Can trade partners co-brand content with Neon Lanes
Yes, approved partners can co-brand social, portfolio and TikTok content to showcase the shared project.
Q: How do I apply for a trade partnership
Email or message us with your business info, portfolio or link to your work. Our team will review and respond with trade approval and partner perks.
Q: Do you offer priority support for commercial projects
Yes, trade partners receive elevated support, rapid response times and priority scheduling for project timelines and opening dates.
Q: Can you white-label neon signs for studios or agencies
Yes, white-label and private label options are available for select partners. Designers can offer neon signage under their own brand if eligible.
