Shipping policy

Delivery times

We offer free standard delivery, with most signs arriving within 6–9 business days from the time your order is placed.

All Neon Lanes signs are made to order. During busy periods, production and delivery may occasionally take longer than 6–9 business days. Deliveries to remote or regional areas may also take longer.

Typical production time is 1–3 business days, followed by approximately 4–5 business days for shipping.

Need your sign before a specific date?

Please let us know when ordering if you need your sign before a particular date, including for a wedding, event or business opening. We can then advise whether your required date is achievable.

Providing a required date does not automatically guarantee delivery by that date. Any specific delivery commitment must be expressly confirmed by Neon Lanes.

Fulfilment

Orders may be dispatched through our international fulfilment centre or local fulfilment partners. Regardless of the dispatch location, every sign includes our warranty coverage.

For an update on your order, please email admin@neonlanes.com with your order number.

Busy periods and delivery delays

Delivery may take longer during busy periods, public holidays or seasonal peaks. Courier disruptions, customs processing, severe weather and other events outside our reasonable control may also affect delivery.

We cannot control courier transit times or customs clearance. If an unexpected delay occurs, we will provide updates as soon as reasonably possible and work with you and the courier to resolve the issue.

Nothing in this policy excludes your rights under the Australian Consumer Law or other applicable consumer laws, including any remedy you are entitled to for non-delivery or unreasonable delay.

Shipping destinations

We currently ship to Australia, the USA, Canada, New Zealand, the UK and the UAE. Please contact us before ordering for delivery outside these countries.

Customs tariffs

Customs tariffs for international orders are included in the product price and covered by Neon Lanes.

Delivery damage

If your sign arrives damaged, please contact admin@neonlanes.com as soon as reasonably possible with your order number and, where possible, photographs of the sign and packaging.

Prompt reporting helps us investigate and resolve the issue. It is a request, not a strict claim deadline, and does not limit your statutory rights. Please see our Refund Policy for further details.

Contact us

For delivery enquiries or to tell us your required delivery date, email admin@neonlanes.com with your order number, if available.